Frequently Asked Questions
Everything you need to know about your Kikiva experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping varies by destination.
How can I return or exchange an item?
Kikiva Collection offers a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Simply visit our returns portal to start your request.
Where can I find the size guide?
Each product page features a detailed 'Size Chart' link next to the size selection buttons. We recommend measuring yourself to ensure the perfect fit as sizes may vary by collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your garments ethically sourced?
At Kikiva Collection, we prioritize sustainability and fair labor. We partner exclusively with manufacturers who adhere to strict ethical standards and safe working environments.